Shopping Information
RETURNS
We will refund or exchange your purchase provided you return items as follows:
Within 10 days | With all tags attached | In original and unworn condition | With your order number
If you need another size or colour, please write clear instructions on your receipt or in a note
Please return you item(s) to
Redwood Clothing
113 Sandringham Road
Mt Eden
Auckland 1025
New Zealand
OR
You can return your item(s) to any of our stores in Auckland, Hamilton and Christchurch
We do not accept liability for customer returns that don't reach us
For your own protection we recommend you use a courier or registered post
Your refund will be made to the payment method you used for your purchase
Refunds are processed promptly and may take 5 working days to appear in your account
We kindly ask you take care when trying on clothing at home. We can not refund or exchange damaged clothing. Please do not remove tags until you've decided to keep your purchase. Use a scarf over your face to avoid make-up stains on the clothes and mind your jewellery doesn't catch.
PRIVACY
Redwood Clothing has this privacy policy to provide you with some assurance that we value you as a customer of ours and will protect your information. As part of your choice to shop with us we aim to build trust and confidence with you with the purpose of helping you choose great clothes. We recognise your personal information is confidential and that it's important for you to know how we gather, store and use your information at Redwood Clothing.
When you make an online purchase from our website, or you provide your information directly to one of our staff by phone or in store we will record this on our Redwood Clothing customer database. We collect personal information including your name, contact information, billing and shipping details and your purchase history for the purpose of managing purchases you make with us and letting you know about new styles, special offers and seasonal sales related to Redwood Clothing. You can choose to be sent emails about new products, offers and sales and you're able to unsubscribe at any time you choose by clicking the link at the bottom of our emails. We may also use this information to help you choose the right fit. Providing us with this information is optional when shopping instore, but in order to process any online orders we do require some personal information. You are welcome to ask for a copy of any personal information we hold about you at any time, and for any incorrect information to be corrected. To receive a copy of any information held by us about you please contact hello@redwoodclothing.co.nz or phone +64 9 8453434 (NZ) or post PO Box 10181 Dominion Road, Auckland, New Zealand. Thank you
ONLINE STORE
WEBSITE CURRENCY
All prices are shown in New Zealand dollars (NZD)
PAYMENT IN OUR ONLINE STORE
We accept VISA | MASTERCARD | AFTERPAY
The name that will appear on the cardholders bank statement is Redwood Clothing
All transactions are processed in New Zealand dollars (NZD)
Overseas transactions are charged in New Zealand dollars (NZD) at the exchange rate at the time of transaction
